Away from home injuries

Have you been injured away from your home?

We can help.

An ‘away from home’ or ‘public liability’ injury is one that happens on property you don’t own, like a coffee shop, train station or grocery store – or in a public space like a park or on a footpath.

We are specialist public liability lawyers and can lodge a claim to get you compensation for your injuries.

The amount of compensation you may be entitled to receive will depend on:

  • The extent of your injuries and/or impairments
  • Your age
  • Your employment history
  • The amount of lost wages, both current and in the future
  • The extent of your past and ongoing medical needs
  • Whether you will require care, either now or in the future

We conduct nearly all claims on a No Win No Fee basis. 


There are strict time limits for making a claim, so take advantage of our FREE initial consultation and get in touch. You have nothing to lose by speaking to our compensation law experts. The sooner we determine your eligibility to make a claim, the sooner we can help you access funding from the insurer – and that’s important to ensure that rehabilitation can proceed immediately.

You also can:

Book a Free Initial Consultation

Call us on 1800 548 853

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Remember, we work flexibly. We can come to your place, meet with you at our offices, or talk over the phone or Zoom

If you have been involved in an away from home or public liability incident, your recovery should be your priority. Being injured in this way can be a traumatic and difficult experience. This is made worse if you are also unable to work, to earn, to support your family or to live your life as you did prior to your injury.

If you are experiencing pain and suffering, have had to pay medical bills or are incapacitated, you should be able to seek compensation for the wrong done to you.

Our 5 Step Process for 'Away From Home' and Public Liability Claims

Through our simple 5 step process, we can help to ease the transition and recovery time and will make the legal process smooth so you can focus on getting better.

The first step you need to take is to get in touch with one of our friendly team members. Our experts will assess your case and advise you whether you should proceed – within 24 hours. 

If we establish that you should proceed with your claim, we will assign you to one of our specialist lawyers for a FREE no obligation chat. They will go through the details of your incident and discuss how your claim will proceed.  Every case is different and we tailor our services to the particular needs of each client. We will give you an estimate of the length of your claim at this meeting. This part of the process is obligation free – you can walk away at any time. 

Once you’re satisfied with how your case will proceed, we’ll get you to sign an agreement authorising us to act as your legal representative and outline our fee structure. We operate most claims on a No Win No Fee basis, which means that you only pay us when you’re successful. We will then go about gathering the necessary evidence to build a strong case for your claim, including medical evidence, witness statements and any supporting documentation.

We’ll commence a claim against the person or company responsible for your injury. In most instances, it’s the insurance company who will be paying your compensation, not the person or company themselves.

We’ll present a strong case for you and be there every step of the way to get you get the result you deserve. Most claims are settled through negotiation and do not proceed to court, saving you time and money. 


Most frequent questions and answers

To make a successful public liability claim, you need to be able to prove that:

  • you were owed a duty of care
  • the duty of care was breached, and 
  • it could be predicted that this breach would lead to injury or damage.

Limits and thresholds on what you can claim for pain and suffering may apply. 

If you think you have a claim, you should:

  • seek medical treatment and tell your doctor how you were injured
  • keep records and receipts for any wages lost and relevant expenses, including the dates of medical consultations, and
  • take photos of the injuries and where you were injured (where possible).

Every claim is different. If you believe you have a claim for compensation, it’s important that you get in touch with our lawyers today, so we can make an accurate assessment.

In most cases, your claim will be settled before it proceeds to court. It’s usually in the best interests of the parties to do this as going to court adds significant additional time, cost and uncertainty. But don’t worry, if your claim does proceed to court, we’ll continue to fight to ensure that your claim is finalised smoothly. 

If you’re successful in making a claim for compensation, you’ll be entitled to claim for a sum based on:
  • your injuries
  • your age
  • your loss of current and future income
  • medical bills
  • out of pocket expenses
  • future expenses (such as medical treatments), and 
  • any care you may need.
What are you waiting for? Get in touch with one of our experts today for a FREE assessment of your claim.